Patient Experience with Medical Care – Results from the Puget Sound Region

THURSDAY, May 24, 2012 – 12:15 - 1:15 PM

This webinar will present the results of the recent survey of patient experience conducted in the Puget Sound region by the Puget Sound Health Alliance, and explain how those results can be used to improve practice performance to better meet the needs of patients.  Patient experience results will be publicly released on May 11 for 40 Puget Sound-area medical groups with 156 clinic locations (clinics with 3 or more primary care providers).  Patient experience definitely matters to patients – it’s most often how they define “quality.”  Patients with positive experiences return; patients with negative experiences often find a different physician.  Further, positive patient experience has been shown to correlate with improved clinical outcomes.

You will learn:

1. The difference between patient experience and patient satisfaction with medical care, and why this distinction is important for physicians to understand.
2. Key findings from the recent survey of patient experience in the Puget Sound region.
3. Specific medical practice changes that can improve patient experience in your practice.

Susie Dade is the Director of Performance Improvement for the Puget Sound Health Alliance, which sponsored the recent survey of patient experience in the Puget Sound region.  Larry Morrissey, MD, is a pediatrician with the Stillwater Medical Group in Stillwater, Minnesota.  Dr. Morrissey has worked with the CAHPS Consortium on measuring patient experience and is a frequent presenter on how to use the results of patient experience surveys to improve practice performance.

Tuition
FREE for medical groups, physicians or other care providers. $75 for all others.

Accreditation
This activity has been approved for AMA PRA Category 1 Credit™;  AAFP Prescribed credit is pending application.

Sponsor
Clinical Performance Improvement Network (CPIN) is a collaborative effort of the WSMA Foundation for Health Care Improvement, the Puget Sound Health Alliance, and the Washington Academy of Family Physicians, designed to assist physician practices focus efforts on quality improvement.

WEBINAR DATE & TIME
THURSDAY, May 24, 2012 – 12:15 - 1:15 PM

Online Registration